Cookie Policy

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and provide a better user experience.

Cookies contain information about your browsing behavior and preferences, which helps websites remember your actions and preferences over time. This Cookie Policy explains how Grow Helix Pty Ltd ("we," "our," or "us") uses cookies and similar technologies on our website grow-helix.com.

2. Types of Cookies We Use

2.1 Necessary Cookies

These cookies are essential for the proper functioning of our website. They enable core features such as security, network management, and accessibility. You cannot opt-out of these cookies as they are necessary for the website to function properly.

2.2 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This data helps us improve our website's performance and user experience.

2.3 Functional Cookies

These cookies enable enhanced functionality and personalization features, such as remembering your preferences, language settings, and customizations you've made to the website.

2.4 Marketing Cookies

These cookies are used to track visitors across websites to display relevant and engaging advertisements. They help us measure the effectiveness of our marketing campaigns and provide more personalized advertising experiences.

3. Third-Party Cookies

We work with trusted third-party services that may place cookies on your device. These partners help us provide better services and experiences:

3.1 Google Analytics

We use Google Analytics to understand website usage patterns and improve our services. Google Analytics uses cookies to collect anonymous information about your visit.

• Purpose: Website analytics and performance measurement
• Data Collected: Page views, session duration, bounce rate, traffic sources
• Retention Period: Up to 26 months
• Opt-out: Google Analytics Opt-out Browser Add-on

3.2 Social Media Platforms

Our website includes social media integration features that may set cookies:

• Facebook: Social sharing and Like buttons
• Twitter: Tweet sharing and follow buttons
• LinkedIn: Professional networking and sharing
• Instagram: Photo and video sharing integration

3.3 Content Delivery Networks (CDN)

We use CDN services to deliver content efficiently and securely across different geographic locations.

3.4 Customer Support Tools

Live chat and customer support widgets may use cookies to provide personalized assistance and maintain conversation context.

4. How Long Do Cookies Last?

4.1 Session Cookies

These are temporary cookies that are deleted when you close your browser. They help maintain your session while navigating our website.

4.2 Persistent Cookies

These cookies remain on your device for a specified period or until you delete them. They remember your preferences across multiple visits.

5. Your Cookie Choices

5.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner offering the following options:

• Accept All: Allows all types of cookies
• Necessary Only: Only essential cookies for website functionality
• Custom Settings: Choose which types of cookies to accept

5.2 Managing Cookie Preferences

You can change your cookie preferences at any time by:

• Clicking the "Cookie Settings" link in our website footer
• Using your browser's cookie management settings
• Contacting us directly for assistance

5.3 Browser Settings

Most browsers allow you to control cookies through their settings. You can:

• Block all cookies
• Block third-party cookies only
• Delete existing cookies
• Set cookies to be deleted when you close your browser
• Receive notifications when cookies are set

Browser-Specific Instructions:

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Edge: Settings > Cookies and site permissions > Cookies and site data

6. Impact of Disabling Cookies

While you can disable cookies, doing so may affect your experience on our website:

6.1 If You Disable Necessary Cookies:

• Some website features may not work properly
• You may not be able to access certain areas of the site
• Security features may be compromised
• Form submissions may not function correctly

6.2 If You Disable Analytics Cookies:

• We won't be able to improve our website based on usage data
• Performance optimization may be limited
• User experience enhancements may be delayed

6.3 If You Disable Functional Cookies:

• You'll need to re-enter preferences on each visit
• Personalized content won't be available
• Language and region settings won't be remembered

6.4 If You Disable Marketing Cookies:

• You may see less relevant advertisements
• We won't be able to measure marketing effectiveness
• Social media integration may be limited

7. Mobile Devices and Apps

For mobile devices and applications, similar technologies to cookies may be used:

• Device Identifiers: Unique identifiers for mobile devices
• App Analytics: Usage tracking within mobile applications
• Push Notifications: Device tokens for sending notifications
• Location Data: GPS and network-based location information

8. International Transfers

Some of our third-party service providers may be located outside Australia. When cookies are processed by these providers, your data may be transferred internationally. We ensure appropriate safeguards are in place for such transfers.

9. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you through our website or email if changes are significant
• Request new consent if required by law

10. Your Rights

Under applicable privacy laws, you have rights regarding cookies and personal data:

• Right to Access: Request information about cookies we use
• Right to Object: Object to certain types of cookie processing
• Right to Withdraw Consent: Change your cookie preferences at any time
• Right to Portability: Request your data in a portable format
• Right to Deletion: Request deletion of your personal data

11. Contact Information

If you have questions about our use of cookies or this Cookie Policy, please contact us:

12. Cookie Management Tools